What Restoration Hub FL Is
Restoration Hub FL is a referral connection service. We publish information about water damage restoration and mold remediation in Florida, and we operate phone numbers through which homeowners can be connected with contractors who provide those services.
We are not a contractor. We do not perform water damage restoration, mold remediation, mold testing, or any related service. We do not employ contractors, dispatch crews, or manage job sites. We do not represent any specific contractor. When you call a number on this site, you are not calling us — you are being connected to an independent contractor through a routing system described below.
How This Site Makes Money
Restoration Hub FL earns revenue through a pay-per-call arrangement. When a homeowner calls one of the tracked phone numbers on this site, a fee is paid to Restoration Hub FL by the contractor network that routed the call. The fee is paid per call — not per job booked, not per job completed, and not by the homeowner. You pay nothing to call.
The mechanism in plain terms: The phone numbers on this site are tracked numbers managed through a call routing platform. When you dial one of these numbers, your call is routed to a contractor participating in a third-party contractor network. The network pays Restoration Hub FL a fee for connecting your call. The contractor who answers your call is an independent business — they are not employed by us and we do not control what they say, what they quote, or how they perform the work.
This financial relationship is a material connection under the FTC's disclosure guidelines (16 CFR Part 255). We disclose it clearly because you are entitled to know that this site earns money when you call, and that our financial interest is in connecting calls — not in any particular outcome of those calls.
The contractor networks through which calls are routed include Service Direct, Mr. Remodel, Lead Smart, and Exclusive Live Calls. These networks maintain their own contractor qualification requirements, which vary by network. Restoration Hub FL does not independently verify the qualifications of individual contractors in these networks and does not guarantee that the contractor who answers your call meets any specific standard.
What We Do Not Do
Because this point is the one most likely to affect you if something goes wrong, we want to be specific about it.
We do not vet, screen, endorse, or guarantee any contractor. We do not verify that the contractor who answers your call holds an active Florida contractor license or mold license at the time of your call. We do not verify that any contractor carries current insurance. We do not have a contractual relationship with the individual contractors who answer calls through our numbers — our relationship is with the networks, not with the contractors in those networks.
We do not control the quality of the work performed. We do not control what a contractor charges. We do not have the ability to resolve disputes between homeowners and contractors. If you have a problem with a contractor's work, pricing, or conduct, your recourse is with the contractor directly, with the contractor's insurer, and if necessary with the Florida Department of Business and Professional Regulation at myfloridalicense.com or the Florida Attorney General's office.
Nothing on this site creates an agency relationship, employment relationship, or joint venture between Restoration Hub FL and any contractor. A contractor performing work at your property is acting as an independent business, not as a representative of Restoration Hub FL.
What Happens When You Call
The phone numbers displayed on this site are tracked numbers, meaning they record that a call was made and route it to a contractor through a call routing platform. Calls may be recorded for quality assurance purposes by the routing platform or the contractor network. By calling a number on this site, you consent to this potential recording.
Your call is routed to whichever contractor in the relevant network is available at the time of your call in your area. We do not choose which specific contractor receives your call. The contractor who answers is responsible for providing you with their name, their company name, and their Florida license number if applicable to the work they are offering. You have the right to ask for these before agreeing to any work.
Calling is free. You are under no obligation to hire any contractor who contacts you as a result of your call. Receiving a call back from a contractor does not constitute a contract or commitment of any kind.
About the Information on This Site
The content on Restoration Hub FL is written to be accurate and useful at the time of publication. We review pages periodically and update them when we become aware of relevant changes to Florida law, licensing requirements, insurance rules, or industry standards. However, we cannot guarantee that every piece of information is current at the time you read it.
Florida's contractor licensing requirements, mold assessment and remediation statutes, homeowners insurance rules, NFIP flood coverage terms, and local building codes can and do change. The cost ranges published on this site are estimates based on available market information — actual costs for your specific situation will depend on the scope of the work, the contractor you hire, your location, and current market conditions. Do not rely on cost estimates from this site as a substitute for a written quote from a licensed contractor.
The information on this site is not legal advice, medical advice, financial advice, or professional construction advice. Where we reference Florida statutes, FEMA guidelines, or other regulatory sources, we do so for informational purposes. If you are in a situation where the law applies to your specific circumstances — a landlord-tenant dispute, an insurance claim denial, a licensing complaint — consult an attorney or the relevant authority directly.
How to Protect Yourself Before Hiring Any Contractor
Because we cannot verify contractor credentials on your behalf, here is what you should do before authorizing any work — regardless of how you found the contractor.
Ask for the contractor's Florida license number and check it yourself at myfloridalicense.com. Confirm the license is active, not expired, and has no disciplinary history. For mold work specifically, confirm the license type is "Mold Assessor" or "Mold Remediator" — these are separate from general contractor licenses and are required by Florida Statute 468.8411 for anyone performing mold assessment or remediation for compensation.
Do not authorize work on a verbal quote. A written estimate identifies the scope of work, the materials involved, and the total cost. It also identifies the contractor by name and license number. This is the document you will need if there is a billing dispute.
Request a current certificate of general liability insurance before work begins. Florida law requires workers' compensation coverage for contractors with employees. A contractor who cannot provide current insurance documentation is a contractor whose work may leave you personally exposed if an injury occurs on your property.
Florida law requires that the company performing mold assessment and the company performing mold remediation be separately licensed entities on the same project. If a single contractor offers to both assess and remediate your property, ask them to explain how that complies with Florida Statute 468.8411. Legitimate contractors will have a clear answer. Require a written clearance report from an independent licensed assessor after remediation is complete.
If you believe a contractor acted improperly, performed unlicensed work, or engaged in deceptive practices, you can file a complaint with the Florida DBPR at myfloridalicense.com, or with the Florida Attorney General's consumer protection division at myfloridalegal.com. These agencies have enforcement authority. Restoration Hub FL does not.
Third-Party Links and Resources
This site links to external resources including the Florida DBPR license lookup, FEMA flood zone maps, the Florida Department of Financial Services, and other government and industry websites. These links are provided for your convenience. Restoration Hub FL has no control over the content or availability of external sites and makes no representation about their accuracy or completeness.
Changes to This Disclosure
We update this page when our business practices change or when relevant laws change in ways that affect how we describe them. The date at the top of this page reflects when it was last revised. If you rely on this disclosure for any purpose, check the date and review for changes.
Questions About This Disclosure
If you have questions about how this site operates, how calls are routed, or anything described on this page, you can reach us at the contact information below. We will respond to disclosure-related questions within five business days.
Restoration Hub FL
Website: restorationhubfl.com
Contact page: restorationhubfl.com/contact/
Phone: (800) 555-0192